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Keynote Speakers



  Mats Deleryd

Thursday morning
Quality as a platform for a sustainable future (presentation)
Mats Deleryd - CEO & President, Swedish Institute for Quality, Sweden

  Jaume Ribera

Thursday afternoon
The changing role of quality management in a world of competing supply chains (presentation)
Jaume Ribera - Professor of Operations Management, IESE Business School, Spain

  Marianna Sigala

Friday morning
Enriching tourism experience: a fresh approach to quality
Marianna Sigala - Professor, University of South Australia, Australia


Malcolm Tight

Friday afternoon
How quality management will improve higher education (presentation)
Malcolm Tight - Professor, Lancaster University, UK