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Conference Program


Wednesday, July 11

18:00 - 20:00


Welcome reception

Thursday, July 12

08:30 - 09:00


09:00 - 09:15

Opening Ceremony

09:15 - 10:00

Keynote Speaker - Mats Deleryd

10:00 - 11:00

Session A1

Session A2


11:00 - 11:30


11:30 - 12:30

Session B1

Session B2

12:30 - 14:00


14:00 - 14:45

Keynote Speaker - Jaume Ribera

14:45 - 15:45

Session C1 

Session C2


15:45 - 16:15


16:15 - 17:15

Session D1

Session D2



Conference Dinner


Friday, July 13

09:15 - 10:00

Keynote Speaker - Marianna Sigala

10:00 - 11:00

Session E1

Session E2

Lean Six Sigma Workshop

11:00 - 11:30


11:30 - 12:30

Session F1

Session F2

12:30 - 14:00


14:00 - 14:45

Keynote Speaker - Malcolm Tight

14:45 - 15:45

Session G1

Session G2


15:45 - 16:15


16:15 - 17:15

Session H1 Session H2  


Closing ceremony – Best paper award

Attendee registration
July 11, 18:00-19:30, Welcome Reception
July 12, 08:30-17:00, Conference venue
July 13, 08:30-17:00, Conference venue

Keynote Speakers

Thursday morning (chair: Paulo Sampaio)
Quality as a platform for a sustainable future (presentation)
Mats Deleryd - CEO & President, Swedish Institute for Quality, Sweden

Thursday afternoon (chair: Frederic Marimon)
The changing role of quality management in a world of competing supply chains (presentation)
Jaume Ribera - Professor of Operations Management, IESE Business School, Spain

Friday morning (chair: Marti Casadesús)
Enriching tourism experience: a fresh approach to quality
Marianna Sigala - Professor, University of South Australia, Australia

Friday afternoon (chair: Jasmina Berbegal)
How quality management will improve higher education (presentation)
Malcolm Tight - Professor, Lancaster University, UK


Parallel Sessions

Thursday, July 12

Session A1 (chair: Maurizio Galleto)

Quality Management I

• QM and innovation in the Greek agri-food sector
  Dimitrios Kafetzopoulos, Paraskevi Christina Sakali and Dimitrios Skalkos

• Fusion of partial orderings for decision problems in Quality Management  
  Fiorenzo Franceschini and Domenico Augusto Maisano

• Internalization of quality standards and performance
  Juan José Tarí, Jorge Pereira-Moliner, Jose F. Molina-Azorin and Maria Dolores Lopez-Gamero

• Digital Transformation of Quality Management 
  Santi Cots

Session A2 (chair: Aneta Kucinska-Landwójtowicz)

Business Excellence Models I

• The EFQM Excellence Model in a Research Centre
  Ana João Mendes and Paulo Sampaio

• Delight in excellent tourism experiences: The role of the exceptional value
  Dalilis Escobar Rivera, Martí Casadesús and Alexandra Simon Villar  

Session B1 (chair: Alfonso Hernandez-Vivanco)

Management Systems I

• Development of a methodical Approach for Requirements Management in Cross-Company Networks
  Ovidiu Bielefeld, Nadine Schlueter and Petra Winzer

• Quality and Satisfaction – The case of Nautical Tourist Services in the Region of Alto Douro Vinhateiro - Portugal
  Margarida Saraiva, Mársio Soares, Fátima Jorge and António Ramos Pires

• Contributions towards the improvement of the IMS-MM©: A Delphi method study
  Catarina Saraiva, José Pedro Teixeira Domingues, Paulo Sampaio and Pedro Arezes

Session B2 (chair: Henriqueta Nóvoa)

Six Sigma / Lean-six Sigma

• Six Sigma, dynamic capabilities and organizational flexibility
  Leopoldo Gutierrez-Gutierrez, Vanesa Barrales-Molina and F Javier Lloréns-Montes

• A lean six sigma framework for the kzn automotive sector
  Raveen Rathilall

• The influence of the education in Lean Six Sigma Green Belt course on European students
  Izabela Prez, Carlo Panieri, Thomas Dirkwinkel and Lorenzo Rosi  

Session C1 (chair: Fiorenzo Franceschini)

Quality Management II

• “Qualiteer”: the new professional of the 21st Century
  Ilknur Uzdurum and Paulo Sampaio

• Robustness analysis of inspection design parameters for assembly of short-run manufacturing processes
  Maurizio Galetto, Elisa Verna, Gianfranco Genta and Fiorenzo Franceschini

• Theoretical Comparison of Universitary Quality Assurance Maturity Models
  Felix Sanchez-Puchol and Joan A. Pastor

• Collaborative Networking of Researchers in Quality: A Portuguese Case
  António Ramos Pires, Margarida Saraiva and Ana Rolo

Session C2 (chair: Dalilis Escobar Rivera)


• Potentials of Blockchain Technology for the Quality Management of Interconnected Processes
  Marlene Kuhn, Magdalena Paul, Franziska Schaefer and Heiner Otten

• Reasons for Customer Satisfaction of Services: A study about a gym center in southern Brazil
  Marcelo Curth, Jennifer Klein and Rafael Spolavori

• Economic production lot-sizing with preventive maintenance
  Minjae Park

• Owner's manual: legal, technical and practical aspects
  Bruna Maffei and Jorge Santos

Session D1 (chair: Helena Alvelos)

Quality Management III

• From Quality Management to Perceived Organizational Effectiveness
  Anna Akhmedova, Sara Chacon, Marta Mas-Machuca and Frederic Marimon

• The role of leadership in soft quality management, hard quality management and performance
  M.M. Abdullah and Juan José Tarí

• Determining the Economic Optimal Inspection Allocation Policy under Inspection Errors for Serial Multi-stage Processes under Material Flow Cost Accounting Framework
  Wichai Chattinnawat 

• Motivations and benefits of ISO 14000: Literature review
  Alicia Jordán, Marta Mas-Machuca and Frederic Marimon

Session D2 (chair: Maria João Rosa)

Organizational Excellence & Improvement I

• Capability index analysis in Short-terms production at the machine supplier and initial manufacturing facility
  Pedro Oprime, Fabiane Lizarelli, Marcio Pimenta, Dario Alliprandini and Subha Chakraborti

• University absenteeism: Students’ and lecturers’ point of view
  Merce Bernardo, Pilar Aparicio-Chueca, Amal Elasri-Ejjaberi, Xavier M. Triado-Ivern, Joan Guàrdia-Olmos, Pilar Presas, Irene Maestro-Yarza, Max Turull-Rubinat and Berta Roca-Acedo

• A QFD-based approach to identify product-service systems functional requirements
  Federico Barravecchia, Luca Mastrogiacomo and Fiorenzo Franceschini

• Control Chart and Capability Indices: A Systematic Literature Review 
  Fabiane Lizarelli, Pedro Oprime, Marcio Pimenta, Dario Alliprandini and Subha Chakraborti

Friday, July 13

Session E1 (chair: Patrícia Moura-Sá)

Quality Management IV

• Strategic quality management for airports the case of libyan airports
  Ramadan Abugeddida, Pat Donnellan and Enda Fallon

• Quality management, absorptive capacity and innovation performance
  María Nieves Pérez Aróstegui, Araceli María Rojo Gallego-Burín and Francisco Javier Llorens Montes

• The Market Concentration on Education and the Effects on Quality
  Rafael Spolavori and Marcelo Curth

• The effect of the ISO 9000 standard on ambidexterity and supply chain flexibility
  Araceli María Rojo Gallego-Burín, María Nieves Pérez Aróstegui, Francisco Javier Llorens Montes and Irene Huertas-Valdivia

Session E2 (chair: Santi Cots)

Quality Management in the Supply Chain I

• Circular Economy: Challenges for the Supply Chain
  Basilio V. Dagnino

• A maturity model to assess Supply Chain Quality Management integration
  Catarina Cubo, Rui Oliveira, Rui Estrada, Ana Cristina Fernandes, Maria Sameiro Carvalho, Paulo Afonso, João Roque and Paulo Sampaio

• Quality Management in Family Businesses
  Alexandra Simon

Session F1 (chair: António Ramos Pires)

Organizational Excellence & Improvement II

• Barriers to the development of Continuous Improvement maturity in the manufacturing company
  Aneta Kucińska Landwójtowicz

• Quality and innovation in the hospitality industry: A literature review
  Vasiliki Gkana and Katerina Gotzamani

• Identification of inefficiencies in a complaints handling process
  Miguel Santos, Helena Alvelos, Ana Raquel Xambre and Leonor Teixeira

• Measurement Systems Improvement in a Tire Industry Process
  Hermano Maia and Henriqueta Nóvoa

Session F2 (chair: Alexandra Simon)

Quality Management in the Supply Chain II

• Multi-objective Mathematical Model for a Sustainable Supply Chain Considering Customer Satisfaction and SR Concepts: NSGAII approach
  Mohammad Hossein Zavvar Sabegh, Shiva Moslemi, Daniel Zrymiak and Denis Leonard

• Risk-oriented Supply Chain Quality Management
  Nina Kandler-Schmitt

• Zero Defect Zero Effect (ZED) Maturity Assessment Model
  Aishvarya Raj and Mohit Singh

Session G1 (chair: Pedro Saraiva)

Quality Management V

• Quality assessment of the services delivered by a court: a study based on the perceptions of users, magistrates and court officials
  Cátia Valente, Gonçalo Santinha, Maria João Rosa and Patricia Moura e Sa

• Quality Management Potentials – A Future Trend Based Analysis and Strategy
  Franziska Schäfer, Marlene Kuhn, Huong Giang Nguyen and Heiner Otten

• World State of Quality 2017: results of a worldwide approach to measure macroquality
  Catarina Cubo, Pedro Saraiva, Paulo Sampaio and Marco Reis

• Service Quality For Retail Banks In The Digital Age
  Huong Giang Nguyen, Franziska Schaefer and Heiner Otten

Session G2 (chair: Pedro Domingues)

Management Systems II

• Hassan’s Approach: Novel model for successful QMS implementation in Lebanon
  Hassan Hamwi and Samira Eid

• Risk Management for Strategic Objectives, and Process Objectives, a New Issue in ISO 9001:2015
  Cenkler Yakin

• Integrating management systems in pursue of sustainability
  Alfonso Hernandez-Vivanco, Merce Bernardo and Claudio Cruz-Cázares

Session H1 (chair: Rui Oliveira) Quality Tools

• Do External Quality-related Interventions in Organizations Increase the Levels of Quality Culture Dimensions?
  Avner Halevy

• Modeling for Stock Level Optimization of Medical Supplies
  Javed Cheema and Momena Cheema

• Assessing the financial effects of adopting multiple certifications
  Alfonso Hernandez-Vivanco, Paulo Sampaio, Pedro Domingues, Merce Bernardo and Claudio Cruz Cazares

Session H2 (chair: Merce Bernardo)

Organizational Excellence & Improvement III

• First Global Assessment on the Current State of Organizational Excellence
  Dawn Ringrose

• Human Error Prevention in Manufacturing
  Milind Deshpande

• Amine foaming modeling and reduction using binary logistic regression
  Mahmoud Awad and Ahmed Abdulla

• Coaching and Organizational Improvement: a Balanced Scorecard Approach
  César Fernández Llano, Merce Bernardo and Yulia Karsperkaya




Lean Six Sigma Workshop (July 13, 10h00-12h30)


In the workshop participants will analyze a case study that was developed based on a real world Lean Six Sigma Green Belt Project. The project was developed by a student from Aalto University, Helsinki, who attended the ESTIEM (European Students of Industrial Engineering and Management) Lean Six Sigma Green Belt Course. The project was developed for a Finnish constructing company, that was building an extension to Helsinki-Vantaa Airport. The project was related to assembly of structural frame and how complete it even faster.
Laptop with Excel/Minitab & PowerPoint is needed for the workshop.