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Conference Program


Wednesday, July 13

18:00 - 20:00


Welcome reception – Hotel Santa Luzia Arthotel


Thursday, July 14


Auditório Nobre

B1.14 B1.15 B1.16

8:30 - 9:15


9:15 - 9:30

Opening Ceremony

9:30 - 10:15

Keynote Speaker
Eric Rebentisch


10:15 - 10:45


10:45 - 11:45

Session A1

Session A2

Session A3

Session A4

11:45 - 12:45

Session B1

Session B2

Session B3

Session B4

12:45 - 14:00



Auditório Nobre

B1.14 B1.15 B1.16

14:00 - 14:45

Keynote Speaker
Jiju Antony


14:45 - 15:00


15:00 - 16:30

Session C1

Session C2

Session C3

Session C4


Conference Dinner - Taylor's Port Cellars


Friday, July 15


Auditório Nobre

B1.14 B1.15 B1.16

09:30 - 10:15

Keynote Speaker
Lars Sörqvist


10:15 - 10:45


10:45 - 11:45

Session D1

Session D2

Session D3

Session D4

11:45 - 12:45

Session E1

Session E2

Session E3

Session E4

12:45 - 14:00



Auditório Nobre

B1.14 B1.15 B1.16

14:00 - 14:45

Keynote Speaker
Marco Reis


14:45 - 15:00


15:00 - 16:30

Session F1

Session F2

Session F3

Session F4


Closing ceremony –
Best paper award


Attendee registration
July 13, 18:00-19:30, Welcome Reception – Hotel Santa Luzia Arthotel
July 14, 08:30-17:00, Conference venue
July 15, 08:30-17:00, Conference venue

Keynote Speakers

Thursday morning (chair: Pedro Saraiva)

Systemic Quality: Integrating Product, Process, and Organization to Create High Quality and High Performance
Eric Rebentisch - Research Associate, Massachusetts Institute of Technology (MIT), USA

Thursday afternoon (chair: Marti Casadesús)
Design of Experiments in non-manufacturing settings
Jiju Antony - Professor of Quality Management, Heriot Watt University, UK

Friday morning (chair: Frederic Marimon)
Future of quality and quality of future
Lars Sörqvist - President, Sandholm Associates AB, Sweden

Friday afternoon (chair: António Ramos Pires)
Emerging trends in Statistical Process Control of Industrial Processes
Marco Reis - Assistant Professor, University of Coimbra, Portugal


Parallel Sessions

Thursday, July 14

Session A1 (chair: Rui Oliveira)

Standards I

• The process of internalization of quality standards
  Juan José Tarí, Jorge Pereira-Moliner, José F. Molina-Azorín and María D. López-Gamero

• The evolution of intensity certification in ISO 9001 and ISO 14001: a comparative analysis by countries
  Concettina Prestanicola, Maurizio Galetto and Frederic Marimon

Session A2 (chair: Maria João Rosa)

Quality Management and Continuous Improvement I

• The experience on management systems certification as an enabler for social responsibility external assessment
  Natalia Aguilar Rosado, Merce Bernardo and Juan José Tarí

• Relationship between Quality Management Practices and Innovation: the state-of-the-art
  Rodolfo Ongaro Bianchi and Paulo Sampaio

• Planning the Quality Management Organization – Development of a Roadmapping oriented QFD Approach
  Falk Behmer and Roland Jochem

Session A3 (chair: Estela Vilhena)

Supply Chain Quality Management

• The supply chain quality management (SCQM) in middle-income economy countries
  Andres Lopez Astudillo, Helena Maria Cancelado Carretero and Carlos Hernan Fajardo Toro

• Risk orientated supply chain quality management (SCQM) - Preventive quality assurance of global supply chain at start of serial
  Nina Kandler-Schmitt

• Supply chain quality management integration
  Ana Cristina Fernandes, Paulo Sampaio, Maria do Sameiro Carvalho and Estela Vilhena

Session A4 (chair: Pedro Domingues)

Quality Management and Engineering I

• Using simulation for balancing a line of power plugs
  Ana Luísa Ramos, José Vasconcelos Ferreira and Susana Santos

• Quality Management in the european software industry
  Sara Guimarães, Catarina Delgado and M. Ferreira

Session B1 (chair: André Carvalho)

Standards II

• Integrated Management Systems diffusion in South European countries
  Mónica Cabecinhas, Pedro Domingues, Paulo Sampaio, Merce Bernardo, Fiorenzo Franceschini, Maurizio Galetto, Maria Gianni, Katerina Gotzamani, L. Mastrogiacomo and A. Hernandez-Vivanco

• A proposal model for the validation of preservation process in microbial biobanks
  Anabela Martins, Nelson Lima and Paulo Sampaio

Session B2 (chair: Sérgio Sousa)

Quality Management and Continuous Improvement II

• Monitoring audit quality performance: a contribution based on the analysis of audit reports
  Rocha Ricardo, Joana Guimarães Sá and Henriqueta Nóvoa

• Quality Management in the pre-analytical stage in a clinical laboratory
  Márcia Carvalho, Catarina Delgado and Eulália Costa

Session B3 (chair: Márcio Machado)

Integrated Management Systems I

• Instrument for evaluating IMS and sustainable performance
  Camila Poltronieri, Mateus Gerolamo, Teresa Dias and Luiz Carpinetti

• Simultaneous integration: a case study of an SME
  Marc Llonch and Merce Bernardo


Session B4 (chair: Pedro Marques)

Quality Management and Engineering II

• Framework for monitoring process control with finite mixture distribution: Application in company of alimentary sector
  Damaris Vicentin, Brena Silva, Isabela Piccirillo, Fernanda Bueno and Pedro Oprime

• Validity of questionnaire items for customer satisfaction evaluation of hotels
  Thiago Gomes De Lima, Denise Cristina De Oliveira Nascimento and Eduardo Shimoda

• A Practical Application of Design of Experiments for Welding Optimization
  Dâmia Carina Vicente and Pedro Alexandre Marques

Session C1 (chair: Isabel Lopes)

Quality Management and Engineering III

• Evaluating quality-inspection effectiveness and affordability in short run productions
  Fiorenzo Franceschini, Maurizio Galetto, Gianfranco Genta and Domenico Augusto Maisano

• Measuring Final Inspectors’ Discrimination Ability of Metal Structures in the Automotive Industry
  Helena Alvelos, Sérgio Gonçalves and Ana Raquel Xambre

• Hospital Disaster Plan: the experience of a Brazilian hospital
  Racy F C J, Smaletz D, Mizutani J K S, Santos T G C, Azevedo Marcondes Beatriz and Campos Siqueira Leite Fred

• Manufacturing practices for high quality performance in the Portuguese food industry: A fuzzy-set approach
  Adelaide Oliveira and Graça Miranda Silva

Session C2 (chair: Mariana Carvalho)

Quality Management and Continuous Improvement III

• Exploring TLS approaches: A review
  Rui Dias and Alexandra Tenera

• World State of Quality: results for EU countries
  Catarina Cubo, Paulo Sampaio and Pedro Saraiva

Session C3 (chair: Anabela Martins)

Integrated Management Systems II

• Integration of Social Topics in Quality Management Curricula
  Alexandra Simon

• Maturity and integration in management systems. Organizational sustainability
  Dalilis Escobar Rivera and Alexandra Simon Villar

• The EFQM model and the integration of management systems as different methodologies to achieve stakeholders’ satisfaction
  Josep Lluís Navas and Merce Bernardo

• Integrated management: Findings from the private and the public sectors
  Pedro Domingues, Cristina Reis, Inês Inácio, Paulo Sampaio and Pedro Arezes

Session C4 (chair: Patrícia Moura Sá)

Quality Management and Engineering IV

• What drives value? A comparative study of value drivers and how they are affected by management systems
  Colin Raßfeld, Malte Fiegler, Mark Witczak and Roland Jochem

• Reduced time in the undercut beams building process in particular
  Fabio Claudino Dos Santos, Francisco Santos Sabbadini and José Glenio Medeiros de Barros

• Research opportunities in Production Engineering: a diagnosis instrument proposal
  Sandra Miranda Neves, Emerson José de Paiva, Janaina Antonino Pinto, Isabela Felix Moreira Neves and Tassiana Vale D’elboux

• Quality Requirements in Heat Treatment Furnances in compliance with ASTM A991
  Alexandre Silva

Friday, July 15

Session D1 (chair: Nicky Campbell-Allen)

Quality Management in Higher Education

• The impact of the lecturer experience on students’ satisfaction
  Jasmina Berbegal-Mirabent, Marta Mas-Machuca and Frederic Marimon

• Promoting change and easing quality management into higher education institutions
  Rogério Duarte, Ângela Lacerda-Nobre, António Ramos-Pires, Joana Duarte and Joaquim Silva-Ribeiro

• Quality Management in Higher Education: How can Quality Management Models support Higher Education Institutions?
  Paula Silva, Paulo Sampaio and Maria João Rosa

Session D2 (chair: Joana Soares)

Quality Management and Continuous Improvement IV

• The prioritization of Attributes - A New Perspective on the RBV
  Sérgio Migowski, Rafael Teixeira, Cláudia De Souza Libânio, Eliana Migowski and Francisco Duarte

• Reasons of relations between the constructs perceived quality, trust, and loyalty in virtual learning environment
  Marcelo Curth

• Analyzing the processes at Misurata airport using the service blueprint method
  Ramadan Abugeddida, Pat Donnellan and Enda Fallon

Session D3 (chair: Ana Cristina Fernandes)

Quality Management in Services I

• ISO 20000 service management standard: Motivations and key factors to implement
  Santi Cots and Martí Casadesús

• EQUASS Assurance Certification: The View of Pioneer Adopters
  Nuno Melão, Marlene Amorim, Frederic Marimon and Inés Alegre

• The development of a management technology systems hospital production
  Beatriz Marcondes Azevedo, Rolf Hermann Erdmann, Thais Camara Faria and Fred Leite Siqueira Campos

Session D4 (chair: Merce Bernardo)

Quality Tools I

• Combining Quality Tools for Effective Problem Solving
  Matthew Barsalou

• Design Thinking and QFD: two faces of the same coin?
  Patricia Moura e Sá

• The Synthetic Control Chart Based on Sample Ranges for Monitoring Bivariate Processes
  Antonio Costa and Marcela Machado

Session E1 (chair: Nuno Melão)

Quality Management in Services II

• Improving Quality of Healthcare through the Selection of Right Technology: An Expert System Approach for a Public Sector Hospital.
  Ayyaz Ahmad and Zahra Badar Munir

• Bibliometric analysis about subject “Quality in hotel services”
  Thiago Gomes De Lima, Denise Cristina De Oliveira Nascimento and Eduardo Shimoda

Session E2 (chair: Helena Alvelos)

Quality Management in Services III

• Service quality study in property and casualty insurance market using the Quality Function Deployment methodology
  Jordi Escayola Mansilla and Jesús Tricás Preckler

• Is the Biosphere certification increasing customers satisfaction in hotels?
  Pilar Presas, Merce Bernardo and Alfonso Hernandez-Vivanco

• Impact of Physicians on Patients Seeking Hospital Services: Information Asymmetry Combines with Shifts in Perceived Quality
  Wasim I. M. Sultan and José Crispim

Session E3 (chair: José Sarsfield Cabral)

Total Quality Management

• Self-Assessment Using a Business Excellence Model: an empirical study on Brazilian SMEs
  Marcio Cardoso Machado, Eduardo Fernando Mendes, Renato Telles, Paulo Sampaio and Carlos Eduardo Santos

• Quality Management Approaches Impact on the Companies´Quality Performance
  Síria Barros, Paulo Sampaio and Pedro Saraiva

• Operational Excellence Programs influence on Organizational Culture Change: a conceptual model proposal
  André Carvalho, Paulo Sampaio and Eric Rebentisch

Session E4 (chair: Ana Monteiro)

Quality Tools II

• Assessing Quality Tools Use in the Wind Power Sector
  Jordi Castelló, Rodolfo de Castro and Frederic Marimon

• Kaizen-Green: an opportunity for sustainable continuous improvement
  Manuel F. Suárez-Barraza and Francisco G. Rodríguez González.

• Tailor made Excellence - Systemic analysis using sensitivity model
  Seyed Amir Bolboli and Markus Reiche

Session F1 (chair: Henriqueta Nóvoa)

Six Sigma

• Implementation of six sigma methodology for the elimination of contamination in Fine Pitch connectors
  João Lopes, Isabel Lopes, João Roque and Armando Alves

• Integrating Lean Six Sigma with the new Management System Standards
  Pedro Marques, Paulo Meyrelles, Pedro Saraiva and Francisco Frazão-Guerreiro

• The influence of financial logic on the evolution of Six Sigma
  Julio Donadone and Marina Fantti

• Improving the quality of life through Six Sigma
  Danut Iorga, Alexandru Scafa, Sorin Ionescu and Cezar Scarlat

Session F2 (chair: Sameiro Carvalho)

Quality Management and Continuous Improvement V

• Supplier Evaluation Process from the perspective of the Stakeholders
  Vinicius Caram, Filipi Krüger João, Luiz de Freitas Ayres and Antônio Henriques de Araújo

• Employeeship - the missing link between leadership and good results
  Marita Bergendahl and Lars Sörqvist

• Six Sigma within an ISO 9001 Quality Management System: A Case Study
  Iracelma Rossana Isidoro Teixeira and Pedro Alexandre Marques

• The effects of quality management practices on product innovation: a set-theoretic approach
  Graça Miranda Silva

Session F3 (chair: Síria Barros)

Quality Management and Continuous Improvement VI

• Implementation of ISO standards to the hotel industry: Challenges and rewards
  Ahmed Mubarak

• ISO 9001 Financial Impact and ISO 9001 Withdrawal
  Carlos Cândido, Luís Coelho and Rúben Peixinho

• From Physics to Management: New approach to evaluate the effectiveness of leadership on Quality Culture
  Hassan Al Sharqi

• A Metamodel of Excellence Models
  Francisco Duarte and Isabel Silva

Session F4 (chair: Fiorenzo Franceschini)

Quality Management and Engineering V

• The dyad partnership-credibility and the qualification of suppliers
  Simone Sarges, Marcelo Oliveira, Fernando Romero and Sérgio Sousa

• Reality Shock – Reducing the Risk
  Nicky Campbell-Allen, Nigel Grigg and Nihal Jayamaha

• Logistics Business: Kanban Implementation in an Automotive Components Industry
  Rosinei Ribeiro, Antonio Araujo Junior, Benedita Heringer, Jose Barros and Francisco Sabbadini

• Why Should We Hear Our Suppliers?
  Basilio Dagnino and Pedro Luiz de Oliveira Costa Neto